Refund policy

Returns and Refunds

 

Faulty or damaged items: If your item arrives faulty or damaged, contact us as soon as you notice, ideally within 14 days of delivery, at hello@astromuttz.com with your order number and a photo. Under Australian Consumer Law you are entitled to a repair, replacement or refund for faulty goods, and we will cover the return postage.

 

Change of mind: We offer an exchange or store credit within 14 days of delivery for items that are unused, in original condition and in their original packaging. Customers pay return postage for change-of-mind returns.

 

Final sale: Discounted items are final sale unless faulty.

 

How to return: Email us at hello@astromuttz.com with your order number. We will reply within 2 business days. Please do not post anything back before we confirm your return.

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.